Training & Support

How will my association (and clubs) be supported through this process?

Basketball Victoria has increased its resourcing to assist, guide and work with associations and their affiliated club administrators to implement the new registration project. We have a number of resources across digital support, finance and governance which will form part of the training and support for you throughout 2019-2020 and beyond.

There will be face to face, phone and online training from the BV Digital Support team through an initial on-boarding phase – a combination of group and individual training sessions for the transition to PlayHQ, plus ongoing support for technical and user queries.

For those associations still using SportsTG in the short-term, we will still support you with ‘business as usual’ and work closely with you to ensure your migration and training is successful.

For more information please visit here

PlayHQ – Support Site and Helpdesk / Support Ticket Requests

As well as the dedicated training and support from the BV digital support team, there is a specific PlayHQ support portal tailored with tips, advice and a Helpdesk for Basketball Victoria associations, clubs and participants.

For more information or to start a conversation with PlayHQ support (lodge a support ticket) please visit the PlayHQ Support Site

If associations require further communications or assistance regarding the project please contact the following:

Project Specific Queries:

Basketball Victoria Digital Support Team

David Owies – Senior Digital Support Officer – david.owies@basketballvictoria.com.au

Kevin Ng – Digital Support Officer – kevin.ng@basketballvictoria.com.au

Ben White – Digital Support Officer – ben.white@basketballvictoria.com.au

Matt McIntosh – GM Communications, Marketing & Digital – matt.mcintosh@basketballvictoria.com.au

Click here to go back to project overview.

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